CENTRALISED REPORTING MAKES CLAIMING SHARES AFTER INVESTOR’S DEATH EASIER
The existing claim procedure involves separate,
paper-intensive formalities with each financial institution. The task becomes
complex if claims need to be made from multiple fund house. With unclaimed
money in Indian financial assets surpassing thousands of crore, Sebi’s
centralised mechanism promises a more efficient and compassionate approach to
handling the aftermath of an investor’s demise.
The procedure
According to Sebi’s circular, upon an investor’s
demise, it is imperative that the intermediary be notified by either a joint
account holder, nominee, legal representative, or family member (they are
called notifies).
Verification of death: The first step is validation of the death certificate
by the intermediary. Verification must be completed by the next working day
after receipt of the certificate. Verification can be done either online or
offline through the Original seen and verified (OSV) process.
If a death certificate cannot be verified, the
intermediary will flag the investor’s Know Your Customer (KYC) status as “on
hold” and then request another death certificate from the parties
concerned.
KYC update: Next, the KYC record is updated. After verifying the
death certificate, the intermediary submits a KYC modification request to the
KYC Registration Agency (KRA). Consequently, all debit transactions in the
deceased investor’s account are blocked.
Upon receiving the ‘blocked permanently’ notification,
all transactions are blocked by the intermediaries. They inform the notify or
the nominee within five days about the transmission procedure and the documents
required for this purpose.
The blocking of the deceased’s accounts will prevent
fraudulent transactions. Such accounts will be made operational once the
nominee or family member submits the relevant documents to the intermediaries.
False death intimation: If information about death proves incorrect, the
investor concerned will be informed. The intermediary must then conduct
additional due diligence, including a video call or in-person verification, to
prevent fraudulent transactions. If upon verification it is found that the
information regarding death is false, the intermediary will provide a KYC
modification request on the same day to avoid inconvenience to the investor.
Benefits, downsides
Sebi’s initiative is expected to help bereaved families.
The biggest advantage is that once an investor’s demise is validated through
the new mechanism, the information will get updated across all fund houses. It
will eliminate the need to inform each intermediary individually.
The new procedure has a pitfall. No alternative remedy
is prescribed for conflict (between heirs) after the account is permanently
blocked by Sebi.
Joint assets and folios on hold
Joint accounts shall continue to operate according to
existing norms. Joint accounts are generally operated on an ‘either or
survivor’ basis. There will be no deviation from the instructions due to the
introduction of this process. In the case of folios that are on hold, the
intermediary may allow transactions in them after additional due diligence
(video call or in-person verification) which establishes that the investor is
alive.
Update nominations
Keeping nominations on all assets updated is crucial.
Ensure that joint holdings are clearly defined to avoid any inconvenience caused
by holdings being blocked (after the demise of one of the joint holders).
This arrangement of blocking accounts after demise
applies only to Sebi-regulated entities.
Bank accounts, insurance policies, and other assets
will still need to be tracked separately. To avoid potential disputes, both
notify and intermediaries should maintain proper records of all communications
and document exchanges.
The new process starts on January 1, 2024, so
investors have time to ensure that their KYC documents and nominations are
updated.
TIPS
FOR MONINEES, HEIRS
§ Notifies should promptly report the investor’s death to the concerned intermediary to ensure that assets are correctly transmitted to the legal heirs or nominees
§ Make sure all documents, especially the death certificate and PAN, are authentic, falsifying or presenting counterfeit documents can have legal consequences
§ While this centralised procedure facilitates the transmission of assets posthumously, investors must nonetheless have a nominee(s) for their investments to further simplify the transmission process
§ In the absence of a nominee or if there’s a dispute regarding the legal heir, seek legal help
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